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If your subscription was redeemed from a license key, you won’t be able to switch to Dropbox Family with that account. Your current plan doesn't support switching to the Family plan. You’ll be able to join the Family plan at the end of your current billing cycle-you won’t lose access to any files when you downgrade. If you have a subscription that was purchased on a mobile device through an app store, you’ll need to cancel your existing plan and downgrade to Dropbox Basic. If you’d like to join another Family plan, you’ll need to use a different email address and Dropbox account.īefore you can join the plan, you’ll need to cancel your existing subscription from your mobile device. Your email address can only be associated with one Dropbox Family plan. You can’t be a member of more than one Family plan.
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